Wednesday, September 21, 2016

How to Resolve - Computer stalls during Windows 8 update?

Computer stalls during Windows 8 update

My laptop recently displayed a message saying that it would automatically restart in 15 minutes in order to install a Windows update.
 After 15 minutes, it restarted and a screen appeared that said "Configuring Windows updates.
 Do not turn off your computer."
 It began installing, then stalled at the 13% point.
 I have restarted several times, and it keeps stalling at this point.
 I can't get past this screen to do anything else, so I have no use of the computer right now.
 Is there any fix for this issue?  Thank

Keys to the Problem Computer stalls during Windows 8 update

Download SmartPCFixer to Fix It (Free)

Hi Rebannle,
What is the make and model of your computer?
This issue can be caused due to the following reasons:
Hardware/Software conflicts.
System files are corrupted.

You may refer to the steps from the following thread
which was replied by MikeSimmonsUK on November 7, 2012, which will help us to resolve the issue.
Windows 8 updates stuck at 13%.
HP Laptop - Sound Drivers)
If the issue still persists, You may also refer to the steps from the following Microsoft article:
 Windows Update freezes when you install updates in Windows 8, Windows 7, or Windows Vista

When you perform System Restore to restore the computer to previous state, programs and updates you installed are removed.

While performing Refresh: The apps that came with your PC or you installed from
Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed.
Windows puts a list of the removed apps on your desktop after refreshing your PC.
Keep us posted on the status of the issue.


  • Go to the Start button.
  • In the Search box, type "cmd" (without quotes) and press Enter.
  • At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
  • Reboot your computer.
An error might pop up:

"Access denied as you do not have significant privileges. You have to invoke this utility in elevated mode."

If you receive the above error message, it means you are not logged into you computer as an Administrator. If that's the case, follow these steps to run the command prompt in elevated mode:

  • Go to theStart button.
  • Go to "All Programs > Accessories" and right click on "Command Prompt".
  • Select "Run as Administrator".
  • In the Search box, type "cmd" (without quotes) and press Enter.
  • At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
  • Reboot your computer.

Recommended Method to Repair the Problem: Computer stalls during Windows 8 update:

How to Fix Computer stalls during Windows 8 update with SmartPCFixer?

1. Click the button to download SmartPCFixer . Install it on your system.  Open it, and it will perform a scan for your computer. The errors will be shown in the scan result.

2. After the scan is finished, you can see the errors and problems need to be fixed. Click Fix All.

3. The Fixing part is finished, the speed of your computer will be much higher than before and the errors have been fixed.

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